Shipping and Delivery

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Eastern U.S. - Zone 2

Turnaround times and shipping schedules are based on business days, Monday through Friday, excluding holidays. Same-day shipping orders placed after the cut-off times are scheduled for shipping on the next business day.

Please note the UPS and FedEx upcoming holiday schedules:

Order by 11 a.m. (ET) for Same-Day Shipping

Shipping Schedule for Orders Placed by 3 p.m. (ET)

Same Day:

One Day:

Two Days:

Three Days:

Five Days:


Which Zone Am I In?

Zone 1 - Western U.S.
Zone 2 - Eastern U.S.

Ordering zones

Western U.S. - Zone 1

Order by 11 a.m. (PT) for Same-Day Shipping

Shipping Schedule for Orders Placed by 3 p.m. (PT)

Same Day:

One Day:

Two Days:

Shipping Schedule for Orders Placed by 3 p.m. (ET)

Three Days:

Five Days:



Notice: Until further notice UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. When adding faster shipping services to your order, please consider the possibility that it may not arrive in the expedited estimated time of arrival that is expected.

Speedy Air

If you are outside of 2 day ground service, we can upgrade you to our exclusive Speedy Air shipping. It guarantees 2 day shipping for the price of ground!

Shipping Charges

Shipping charges will be a special flat rate of $12 for all ground packages within the contiguous US. This special excludes apparel orders and heat presses.

You may see the total shipping charge listed on each item in your ship group. This is an identifying amount so that you know they are in the same ship group. The shipping cost will be added to the invoice only once. If you see something with a different shipping amount, this is a separate ship group. Please contact us and we can try to regroup up until the time it reaches our shipping department.

Rush Service

Transfer Express® will do our best to meet your needs based on production schedules. Rush service is available for an additional $25.00 per color per order. We cannot guarantee rush services on orders that require extensive art or that are in quantities of 500 or more. Rush service for Express Names is $25.00 per 25 names.

Same-Day Guarantee

When requesting same-day shipping, please provide a phone number where you can be contacted during the hours of 8 a.m. to 12 p.m. (ET). If your order is in question and you cannot be reached, we cannot guarantee a ship date.

Special Orders

Call 1-800-622-2280 to order quantities greater than 500 or that need six colors or more.


Orders ship F.O.B., Mentor, Ohio or Chandler, Arizona, by FedEx or UPS (Canadian orders ship UPS). All quoted delivery times are based on delivery of the common carrier. We cannot accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for delays due to inclement weather or due to the carrier of your choice.

Handling Fee

A Handling Fee of $3.95 is assessed when using a third-party shipping account.

Canadian Dealers

Get a promotional shipping rate of $20 per package when you ship to a Canadian province. Deliveries are UPS Ground and may be subject to extended surcharges. The $20 promotional rate includes door-to-door delivery and brokerage fees.

Concessionnaires Canadiens

Nous offrons taux de fret promotionnel de seulement 20 $ par paquet à toutes les provinces canadiennes. Les livraisons sont effectuées par UPS Ground et peuvent être soumis à des frais supplémentaires de zone étendue. Le prix comprend la livraison de porte-à-porte y compris les frais de courtage.

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